Terms & Conditions

Terms and Conditions

Your use of this Website and purchasing is governed by these terms and conditions. Please take a few minutes to review them. Your use of this site indicates your acceptance of these terms and your agreement to follow and be bound by them. These terms and conditions may change. We may periodically change the terms, without notice, so kindly check them from time to time as your continued use of the site signifies your acceptance of any changed terms.

Purchase of products

When you order a product from Cape Town Timbers you are offering to buy it at the price passed onto you via a quote or order, subject to these terms. We will take all reasonable care to ensure that all details, descriptions and prices of products are correct at the time, when the relevant information was entered onto our system.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

The product ordered being unavailable from stock OR our inability to obtain authorisation of payment.

Order acceptance and cancellation

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged or deposit placed. If your credit card has been charged and your order is cancelled, you will receive a refund. Some of our products are limited editions or specials.

Changes in prices

We are constantly updating and revising our offerings of products, and we may discontinue products at any time without notice. All pricing for our products is subject to change. For all of our prices and products, we reserve the right to make adjustments due to changing market conditions, currency fluctuations, product discontinuation, manufacturer price changes, errors in advertisements, and other extenuating circumstances.

Refunds & Exchanges

Goods can be returned within 30 (thirty) days if all the below conditions are met.

We will accept for credit, items supplied by ourselves within a 30-day period, noting that goods should be in an unused state free from fixing marks and or primer/paint. Items must be checked on arrival at your premises or on collection and we must be notified promptly of any unforeseen defects.

Please supply a copy of the original invoice and delivery note when returning goods. No delivery costs will be refunded.

No returns will be allowed for specially machined and/or non-stock items as well as timber treated as per your request. Please note that we won’t be able to refund you any import taxes or duties incurred. However, you will have to cover the return shipping costs. Please note that we cannot be held responsible for damages incurred during the shipping process.

Please contact us at info@capetowntimbers.co.za to get our returning address before sending back the item/s. Please note we can’t refund incurred import taxes and duties. No cash refunds, accounts will be credited or damaged or faulty items will be replaced at our discretion.

South African returns can be sent back with our couriers. Alternatively if you live within Cape Town you can return it to our factory once approved. We do not do cash refunds, we will EFT or your account will be credited if approved.

International shipping

The shipping costs are based on the prices of our service provider.

Shipping costs are calculated according to the size and weight of each product as well as the shipping destination.

Orders are dispatched within three working days of receipt of payment from our showroom in Cape Town. This only applies to accepted orders in stock. Special or custom orders will be dispatched according to your agreement.

Please note that you will be responsible for any duties and/or customs charges that may be incurred on your side. We recommend stating a phone number in your account details, which will be noted on the waybill and will give the authorities in your country of residence the opportunity to get in touch with you swiftly. Your full contact details will smooth the collection and delivery process, local or national.

Customs & Imports

Customers outside South Africa will be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements.

These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

Cape Town Timbers will not be liable for any custom or import duties or process delaying the collection or delivery of goods.


We have done our best to display the colours as accurately as possible of the products shown on this website. However, because the colours you see will depend on the calibration of your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate. Images printed from this website may also not be colour-accurate.

Product information

All weights and volumes are approximate due to the nature of the majority of the products, which are made from natural materials.

We adhere strictly to industry standards.


Deliveries will be charged in addition to the price of the products.

In cases where Cape Town Timbers assigns a delivery service, risk and responsibility for the product is transferred at the moment of delivery to the customer. In cases where the customer is responsible for the collection of the goods, risk and responsibility is transferred at the moment of collection. Cape Town Timbers will manage the delivery of the product to the destination stated by the client.

Production time

Standard Product orders is 3 (three) days (excluding delivery time) if in stock. Lead time for custom orders is longer and will be confirmed when an estimate is submitted to the client. Production begins once the deposit reflects and Terms and Conditions are accepted by the client.


Payment of a deposit is regarded as a confirmed order and is non-refundable. This is applicable for standard & custom orders.

Custom/special Orders

Prices and lead time for custom product may vary due to size, material used, embellishment and extra detail, therefor, the initial quote/price given is an estimate only and prices may vary depending on the type of material used or asked for, and/or availability of said material. Before production begins however, a final quote/price will be settled on and will have to be agreed to and signed by both parties.

Cape Town Timbers accepts commissions and sourcing requests.

Amendments to orders

In the event of the customer changing any of the specifications of the goods initially quoted for, the customer acknowledges the fact that Cape Town Timbers will issue a new quote on the new specifications given and extra cost may be incurred, depending on where in the process the change was made.


Cape Town Timbers reserves the right to charge a cancellation fee that will be calculated in accordance with the work already done.

Terms of use

Licence. We grant you a limited licence to use this website.

Breach. We may cancel your licence if you breach any of these terms.

Framing. You may not frame this website.

Capacity. You agree to the terms on the basis that you have the capacity to visit this website.

Accurate information. You promise that you will give this website only accurate information.

Ownership. We or our third party licensors own all rights in this website.

Trade marks. All our trade marks are our property and you may not use them without our permission. All other trade marks are their respective owners’ property.

Restrictions. You may not change, hire out, reverse engineer, or copy this website without our permission.

Own risk. You use this website at your own risk and we make no warranties about it.

Indemnity. You indemnify us against any liability related to your use of this website.

Direct damages limited. Our maximum liability to you for all claims for direct damages related to this website is R100.

Indirect damages. We will never be responsible for any indirect damages.

Terms of sale

Introduction. These terms cover any transactions where we provide goods to you through this website.

The parties. We are the vendor under these terms. You are the customer under these terms.

Duration. These terms commence when you accept them and continue until terminated.


You place orders with us on the following basis:

You promise that you have the legal capacity to enter into the transaction;

we only conclude an agreement when we dispatch our goods to you;

we may cancel any order, but we will refund any money you have paid if we do;

we conclude an agreement where you are domiciled; and each order is a separate agreement, but you breach all of them if you breach one.

Goods. We sell the goods to you on the following basis:

you will bear the cost and we will choose the way of packaging and delivering the goods unless agreed otherwise;

we will do our best to dispatch the goods as soon as possible after you have placed an order, but we are not liable and you may not cancel an order if we do not do so timeously;

risks related to the goods pass to you on delivery;

ownership in the goods passes to you on payment of the fees in full; and you have the same rights against us as we have against our suppliers in terms of any warranty attached to the goods or imposed by law.

Your data. You own all your data. When you enter your data into the system, you give us a licence to use it to provide the goods. We are not responsible for any of your data stored on our system.

Intellectual property. We may own intellectual property rights in our goods and you may not use those rights without our permission. We may prosecute you for any violations of our proprietary rights.

Disclaimer. We disclaim all warranties to the extent allowed by applicable law. We are not liable for any defect that you cause.

Fees and payment. You will pay us the fees on the due date. You may not withhold payment of any amount due to us for any reason.

Direct damages limited. We are only liable to you for any direct damages that the goods may cause up to the total amount of fees that you have paid us for them.

Indirect damages excluded. We are not liable for any other losses that they may cause you.

Breach. Please don’t breach your obligations under this agreement. If you do, we have certain rights against you in terms of the law.

Termination. We may need to terminate this agreement immediately under certain unlikely circumstances, including if we discontinue the goods, believe providing the goods could burden or pose a risk to us, have to terminate to comply with a law, or providing the goods has become impractical. If we need to, we will give you as much notice as possible in writing.

Resolving disputes. We want to avoid disputes about this agreement and resolve them as quickly as possible. But if there is one, either party may inform the other of it in writing. The parties must first try to negotiate to end the dispute, then enter into mediation if negotiation fails, and finally go to arbitration if mediation fails.

Notices and domicile. We want to communicate with you effectively about this agreement. For this reason, the parties will send all notices to each others’ email addresses and choose their respective street addresses as their service addresses for all legal documents, but they may change either address on 14 calendar days written notice to the other.

Force majeure. Things may happen that prevent you or us from complying with each of our obligations under this agreement. Neither party is responsible for breach of this agreement caused by circumstances beyond its control, but the other party may cancel the agreement on written notice to the other if the circumstances persist for more than 60 calendar days.

Entire agreement. The agreement is the entire agreement between the parties on the subject.

Changes. If we change this agreement by updating this web page, any changes will only apply to future orders.

Governing law. South African law governs this agreement.

Jurisdiction. You consent to the jurisdiction of the Magistrate’s Court.

Privacy policy

Purpose. This policy describes the way we handle your personal information.

Personal information. Personal information includes information we collect:

on submission when you place an order; and automatically when you visit this website.

Acceptance. You may not order any of our goods if you do not accept this policy.

Collected on submission. We collect your contact details and delivery address when you place an order.

Collected automatically. We collect your Internet usage information when you visit this website.

Purpose for collection. We may use any of your personal information that you provide to us for the purposes that you indicated when you agreed to provide it to us.

Consent to collection. We will get your consent to collect your personal information in accordance with applicable law when you provide us with it.

Use. We may use your personal information to fulfil our obligations to you.

Sharing. We may share your personal information with third parties for the purposes of fulfilling our obligations to you.

Disclosure. We may disclose personal information to third parties if required for legal reasons.

Security. Our website is hosted on a secure server and uses security measures to prevent interference by intruders.

Retention. We will only retain your personal information for as long as is necessary.

Updating or removing. You may choose to update or remove the personal information you have submitted to us by contacting us.